Refund/Shipping Policy

Good chemistry, great solutions. Marques da Silva & Neves, Lda.

Shipping Policy

Order Processing

  • Orders are processed within 1-3 business days.
  • You will receive a confirmation email once your order has been shipped.

Shipping Methods

  • We offer various shipping options, including standard and expedited services.
  • Shipping costs are calculated at checkout based on the selected shipping method and destination.

Delivery Times

  • Standard shipping typically takes 5-7 business days.
  • Expedited shipping options are available for faster delivery.

International Shipping

  • We ship internationally. Additional customs fees and import duties may apply.

Refund Policy

Eligibility for Refunds

  • Refunds are available for products that arrive damaged or incorrect.
  • Requests for refunds must be made within 14 days of receiving the order.

Initiating a Refund

  1. Contact our customer support team via email or phone.
  2. Provide your order number and a description of the issue.
  3. Include photos of damaged or incorrect items, if applicable.

Processing Refunds

  • Once your request is approved, refunds will be processed within 5-10 business days.
  • Refunds will be issued to the original payment method.

Non-Refundable Items

  • Due to the nature of our products, we cannot accept returns or issue refunds for opened items.

Contact Us

For any questions regarding our refund or shipping policy, please contact our customer support team at info@marquessilvaneves.com We are here to assist you!